In the aviation industry, customer service goes far beyond providing a service or completing a task. It is about creating an unforgettable human experience. For many passengers, an FBO becomes a recurring touchpoint in their lives. If someone flies once, chances are they will fly again. That is why it is so important to identify repeat customers and build genuine relationships with them. The strongest service experiences happen when customers […]
We’re excited to share the sixth issue of The Strategic Connection for 2026—bringing you the latest updates, partner highlights, and key developments across the Paragon Network®. In this edition, explore recent milestones, industry engagement, and ongoing initiatives shaping the network. From global events to strategic partnerships, this issue keeps you informed, connected, and engaged with what’s happening across Paragon. Stay informed and connected—click below to read the latest issue. Happy […]
In the GSE industry, ready-to-ship equipment is not always easy to find. Lead times can vary based on product type, configuration, supplier availability, and demand, which can make it challenging for operators, FBOs, MRO teams, and aviation facilities to get the equipment they need quickly. AERO Specialties is pleased to offer select in-stock ground support equipment available now. These ready-to-ship items help customers secure reliable solutions without the extended wait […]
Safety is not just about compliance, it’s about decision‑making. In every organization, strong decisions drive strong business results. As Nobel Prize–winning psychologist Daniel Kahneman observed, people often take risks not because they’ve calculated them, but because they don’t fully understand them. VOCUS exists to close that gap. Objective data driven trend analysis for leadership, risk awareness before every flight for crews, including airport risk insights and operational nuances shared […]
We’re excited to share the fifth issue of The Strategic Connection for 2026—bringing you the latest updates, partner highlights, and key developments across the Paragon Network®. In this edition, explore recent milestones, industry engagement, and ongoing initiatives shaping the network. From global events to strategic partnerships, this issue keeps you informed, connected, and engaged with what’s happening across Paragon. Stay informed and connected—click below to read the latest issue.
On May 28th of 2027…a year from now, the Federal Aviation Administration (FAA) requirements to implement a Safety Management System (SMS) for charter airlines, commuter airlines, air tour operators, and certain aircraft manufacturers go live. Is your operation ready? Is your SMS Program demonstrable, and more importantly than just ‘checking the box’, are you utilizing it to truly stay as safe as possible and continuously find ways to improve your […]
As aviation operations continue to evolve, more FBOs, MROs, flight departments, and operators are looking for ground support equipment that delivers reliable performance while supporting cleaner, more efficient ramp operations. The AERO JetGo 28-iBS Electric Ground Power Unit is designed to meet that need, offering rugged all-electric 28V DC aircraft power in a compact and dependable package. The JetGo 28-iBS is the latest development in AERO Specialties’ JetGo line of […]
We’re excited to share the fourth issue of The Strategic Connection for 2026—bringing you the latest updates, partner highlights, and key developments across the Paragon Network®. In this edition, explore recent milestones, industry engagement, and ongoing initiatives shaping the network. From global events to strategic partnerships, this issue keeps you informed and connected with what’s happening across Paragon. Stay informed and connected—click below to read the latest issue.