“You’re not just serving a product. You’re creating a feeling. And that feeling is what keeps people coming back.” Introduction: Why Hospitality Isn’t Just for Restaurants Too many people limit the word hospitality to hotels or restaurants. But the truth is, hospitality is one of the most powerful — and most underused — business strategies across all industries. Whether you’re selling luxury aviation services, consulting, or software, it’s not just […]
If you spend enough time in the aviation industry in nearly any capacity, from being a pilot, mechanic, or flight attendant, to running an airline, management company, flight department or airport, contact with the FAA is nearly inevitable. Most of these interactions are routine, however, on occasion, members of the industry may find themselves, their employees, or their company under investigation by the FAA. While most FAA investigations are closed […]
5 Tips to Help You Measure the Quality of Your Customer Service It’s easy to determine the operational success of measurable items such as sales, profit margins, and debt ratios. But what about those items that are not as easily measured, such as customer service? During this pandemic, what role does customer service play in the success of your business when you want to retain your current customers and be […]