“You’re not just serving a product. You’re creating a feeling. And that feeling is what keeps people coming back.”  Introduction: Why Hospitality Isn’t Just for Restaurants  Too many people limit the word hospitality to hotels or restaurants. But the truth is, hospitality is one of the most powerful — and most underused — business strategies across all industries. Whether you’re selling luxury aviation services, consulting, or software, it’s not just […]
Before I ever had a title, NBAA gave me something even more valuable—confidence, connection, and a sense that I belonged in this industry. What started as a way to grow turned into something far greater: it helped me find my purpose, my people, and ultimately, my path to becoming a CEO. Early in my career, I joined Air Routing International, a company that understood the true value of relationships. They believed […]
Italy’s disinsection requirements have always been a maze of regulation, local interpretation, and airport-level improvisation. Now, with new ordinances and growing public health pressure, the rules have sharpened—but so has the risk of operational delay.  Business aviation operators must approach Italy with a precision playbook. What follows is a tactical brief to avoid ground holds, compliance surprises, and confusion at the top of the stairs.  Who Must Disinsect? Any aircraft […]
Safety management is about addressing hazards and reducing risk to acceptable levels.  How we go about doing that is not always formal and with recent events, there is no better time than now to take a step back and assess the way our organizations operate safely. As noted, there have been a lot of highly publicized accidents in our industry in the past couple of months.  It’s easy to waive […]
Kevin Austin went to work in the aviation industry nearly 50 years ago running tours, mopping floors and emptying garbage cans at Boeing’s 747 manufacturing facility while going to school at night. He later negotiated aircraft purchase agreements with the world’s airlines. He then attended Stanford Law School and Stanford’s Graduate School of Business where he focused on international transactions, tax strategy and securities law. For the last 25 years […]
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