Los Angeles County is a popular destination for private aircraft. A hub for the entertainment and aerospace industries, the county counts nearly 10 million people as residents. LAX, Van Nuys, Long Beach, Burbank, Hawthorne, Torrance and Santa Monica are the primary airports used by private aviation. Many (most?) aircraft that are available part-time for Part 135 charter to the public end up visiting L.A. County. In March 2026, the L.A. […]
In the aviation industry, customer service goes far beyond providing a service or completing a task. It is about creating an unforgettable human experience. For many passengers, an FBO becomes a recurring touchpoint in their lives. If someone flies once, chances are they will fly again. That is why it is so important to identify repeat customers and build genuine relationships with them. The strongest service experiences happen when customers […]
This June, Operators using VOCUS to support their Safety Program come together in Scottsdale, AZ, to tackle pressing safety challenges, deep dive into the optimal use of the VOCUS Safety Intelligence Platform, and network with other operators using VOCUS…all in the pursuit of “Elevating Safety Together”. This year’s theme is Safety by Choice, Not Chance. While chance introduces uncertainty, professional aviation depends on predictability. “Safety by Choice, Not Chance” highlights how disciplined […]