The culture of an operation is vital to its success. Safety culture is a subset of the overall culture and can have a profound impact, good and bad. A mature operation will want to take the pulse of its personnel routinely to make sure that what it believes ‘to be’ is actually ‘what it is’, and if there are simmering problem areas, be proactive to address them before they become significant.
Annual employee surveys that target various aspects of the safety program should be a standard procedure if you want your operation to be the best it can be. Of course, doing it more or less frequently is an option, but maintaining a routine cadence that matches your needs is the best way to continuously monitor the underlying feelings the workforce is contending with while performing their duties.
Who should conduct the survey? Polaris Aero believes you will get the best insights when you use an unbiased 3rd party to conduct the survey, and we offer this capability. The better the input, the greater the managerial insight on personnel conflicts, equipment issues, process problems, etc. An unbiased 3rd party offers several benefits.
- The first is that your employees will likely respond more candidly if they know that the company isn’t going to see the direct answers and the anonymity of their answers will be protected.
- The second benefit is that consolidating the answers and processing the feedback is being done by a person or group with ‘no skin in the game’. Good news or bad news is irrelevant to the 3rd-party facilitator, which means the final report will be unbiased and focused on the essence of what the safety culture is reporting.
With great input and unfiltered output, the insights gained from the safety culture survey will help management calibrate its expectations, adjust priorities, address problem areas, accelerate positive initiatives, and let the team know that their input is heard, understood, and actionable! What employee doesn’t want to work for a company that values their input? This is how culture gets the boost to excel.
If you would like more information about Polaris Aero’s Safety Services, visit us at https://www.polarisaero.com/services/ or contact sales@polarisaero.com and let us show you how we can help your safety program elevate to the next level.
Steve Bruneau
Vice President, Aviation – Polaris Aero LLC
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