As turbulent as 2020 was, I am ecstatic to say goodbye to this year and start 2021 with new hope, healing and a grateful heart praying that things can only get better. This is the time of year where we self-reflect and set New Year’s resolutions that we hope to attain in the coming year. During this time, I often think about the areas I would like to enhance or […]
Did you know that verbal communication consists of 93% body language and paralinguistic cues (voice tone, pauses, volume, etc.) with the remaining 7% consisting of the actual words. That means body language speaks a lot louder than the words you actually say! In our new normal of face masks, social distancing, working from home, and increased electronic correspondence, communication during COVID has evolved and made it more difficult to interpret […]
Some of the best business ideas may not have ever come to fruition if it wasn’t for dedicated and ambitious employees behind the scenes. It takes a special kind of employee to see the big picture, be determined to stay the course, and continually strive to innovate. Company leaders must recognize their employees’ potential, capitalize on their strengths, and help foster their ingenuity. As part of our November series highlighting […]
As we start the month of November, a time of thanksgiving, it is especially important as the head of a company to show your appreciation to your hard-working employees. With so many companies still struggling with the realities of COVID, many have had to make the difficult decision to cut their employees’ pay or hours, implement furloughs, or let go of good employees altogether. Employees that have been fortunate to […]
“If you don’t drive your business, you will be driven out of business.” That’s a powerful statement once said by B.C. Forbes. FlightBridge and Airtight Aviation Services understood this early on and have invested more into their companies to stay essential during COVID. In response to industry need, FlightBridge was created to address the problems of cost and time inefficiencies associated with booking trip-related services. Thus, FlightBridge was born making […]
There are many factors that contribute to the longevity of a business. I’ve noticed with our Strategic Partners, a few of the key factors include specializing in one particular industry, being passionate about what they do, and quickly being able to adapt to market changes. When you focus on an industry you enjoy long enough, customers start to share their experience with others which in turn makes other prospective users […]
5 Tips to Help You Measure the Quality of Your Customer Service It’s easy to determine the operational success of measurable items such as sales, profit margins, and debt ratios. But what about those items that are not as easily measured, such as customer service? During this pandemic, what role does customer service play in the success of your business when you want to retain your current customers and be […]
Everyone is probably familiar with phrase – “work smarter, not harder.” Well, as cliché as it might sound, FlightBridge recognized the need for flight departments, pilots, FBOs, and service providers to work together and eliminate the wasted time, energy, and money spent trying to coordinate all trip-related services. I remember my days working in a FBO and being on hold over the phone for ten plus minutes trying to make […]